I am an Information Professional and Designer combining technology, writing, and design expertise, effective communication and organizational skills, and an engineering mindset with a passion for helping people and organizations reach their highest potential. I have 15 years of experience delivering and managing a variety of content and its systems, streamlining processes, and cultivating channels of knowledge sharing that accelerate productivity, strengthen brands, and elevate the customer/user experience. A relentless advocate for the End User and champion for Knowledge-Centered Service, I pursue solutions connecting people, process, and technology to meet the content needs and drive results for clients, staff, and customers.
As a Content Manager, I thrive where creative and technical knowledge, business acumen, and organizational skills intersect with a laser focus on content velocity and quality. Beyond managing digital assets and knowledge bases, I take a holistic approach to the CMS at hand, continuously seeking ways to optimize inputs, outputs, and efforts involved in between. I've accomplished this through training, templates, style guides, system administration, process improvement, business analysis, plus general willingness to tackle nitty-gritties, say tweaking the HTML or learning new techniques in Adobe apps, to get the desired result.
As a Technical Writer, I’m driven by intellectual curiosity and attention to detail, skilled at interpreting and translating technical data into clear, purposeful messaging. Such deliverables include technical documentation, user guides, help content, knowledge articles, web content, presentation and pitch decks, training materials, whitepapers, reports, infographics, flowcharts and graphics, wireframes, and UI design.
As a Designer, I’m passionate about visual presentation and thoughtful, cohesive branding in delivering effective, appealing content whether geared towards a technical, end user, customer, or marketing segment audience. Freelancing outside of other consulting/contract assignments, I take on design projects encompassing brand identity, logo design, infographics, web & social media content, presentation deck design, flyers, business cards, decals, signs, and more.
